DELIVERY AND RETURNS
Delivery policy
Delivery is made within the indicative times provided in article 3.4 from the dispatch of the order, notwithstanding any fortuitous event or force majeure which would delay delivery independently of the will and diligence of adrenagliss.com.
3.4 - Prices and delivery times, provided as an indication, depend on the recipient country. They are as follows for a package containing 1 t-shirt:
France - delivery time = 6 days = €14
Zone 1 (EU + Switzerland) = 10 days
Zone 2 (Europe outside the EU + Maghreb) = 10 days
Zone 3 (USA + Canada + Africa + Middle East) = 15 days
Zone 4 (rest of the world) = 15 days
* Net indicative prices for sending a t-shirt
Return policy
Exchanges: If you wish to make an exchange on an ordered item, you must follow the following procedure:
1 - Send an email to client@sliide-kite.com within 7 days of receipt of your order, specifying your order number. After reviewing your exchange request, you will receive a confirmation email indicating the amount of the credit corresponding to the return of the exchanged item.
2 - return the item to us by tracked colissimo to the following address: ESAT Chanteclerc, la Rougerié - 81200 Aussillon. The returned item must be unworn and properly folded in its original packaging. Your credit is activated upon receipt of your return.
3 - use your credit by placing a new order. When ordering, the amount of your credit is automatically deducted, the return shipping costs remaining your responsibility regardless of the number of items ordered. Your credit can only be used once.
4 - If you wish a refund, you must indicate it in your email, it will then be made by check or by crediting your bank card upon receipt of your returned item.
3.6 - Reimbursement: Reimbursement is made by credit to the customer's bank card if they request it and after receipt of the returned item.